Arrives perfect, or we make it right.
Every print is made to order and packed to travel. If yours arrives damaged, misprinted or not what you ordered, tell us within 14 days of delivery and a real person will sort it out.
How it works
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Send a photo
Email hello@goodwordclub.com with your order number and a photo of the print and the box.
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We reply within 2 business days
A real person reads every message and tells you what happens next.
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We make it right
A free replacement or a full refund, whichever you prefer. Usually there is no need to send anything back.
The fine print, in plain words
Report any problem within 14 days of delivery. We print and ship to US addresses only.
What counts?
Damage in transit, a printing fault, or the wrong design, size or format.
What doesn't count?
Change of mind. Every print is made to order, so we can’t take change-of-mind returns. You can cancel within 12 hours of ordering.
How do I reach you?
Email hello@goodwordclub.com or use the contact page. A real person replies within 2 business days.
Do sets arrive together?
Sets may arrive in separate boxes, sometimes a day or two apart.